Frequently Asked Questions

Place a bet

To place a bet you need to login to the website with your username and password.

Select your sport from the left menu on the main screen and then select the tournament/league/event.

All events/matches will be listed.

Click on the odds related to the bet you would like to place, this will load your bet card with the market.

To place a single bet, enter your stake (the amount you want to bet) in the block provided.

Your potential payout amount will be displayed; the payout amount includes your stake for the bet.

Now click the “Place Bet” button.

If you would like to place another bet with your current selection click 'Keep selection in the betslip". 

Your confirmed bet will be displayed in the bet card, or alternatively by navigating to "Betting History" on the left menu on the main screen.

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I qualify for a bonus, when does it get credited?

Any bonus is automatically credited to your account unless otherwise stipulated in the Promotions' terms and conditions.

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When do you result an event?

Resulting is provided through a feed once an official score or outcome has been published.

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What’s the minimum and maximum amount I can place on a bet?

There is no minimum betting amount. The maximum betting amount is dependent on the sport/events/market limit.

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Once I placed a bet, can I reverse or cancel that bet?

This is not normal practice; however in extreme cases we will consider the request and cancel a bet.

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What is a Dead Heat?

A dead heat occurs when two or more participants have tied in a match, event, tournament or competition.

For example in horse racing, if the judge cannot separate two or more runners even after seeing the photo finish print, or in a sporting event that ends in a draw and no odds where offered on a draw.

• The calculation for the dead heat is simple. In the event of a dead heat your return will be divided by the number of participants that have tied.
  Stake/2 * Odds  = Dead Heat Payout (Excl. Stake)
• Maximum Payout = Dead Heat Payout (Excl. Stake) + ½ of the original stake

Dead Heat Soccer Example:

A dead heat occurrence in soccer would occur if two or more strikers tie in the 'To score most goals in the Competition' market.
In this situation, dead heat rules will be used, which are worked out by dividing the total stake by the number of participants in the dead heat and then multiplying by the odds at which the bet was placed. This calculation will give the total return to be collected by the customer.

For instance:

• Person A backs Mohamed Salah for R10 at 6/4 to be Top EPL Scorer
• Person B backs Pierre-Emerick Aubameyang for R20 at 20/1 to be Top EPL Scorer
• Person C backs Sergio Aguero for R5 at 5/1 to be Top EPL Scorer

In a three-way dead heat the following returns would be expected:

• Person A – (R10 / 3 = R3.33) * 6/4 = R8.33 return (Including Stake)
  
• Person B – (R20 / 3 = R6.67) * 20/1 = R140 return (Including Stake)
  
• Person C – (R5 / 3 = R1.67) * 5/1 = R10 return (Including Stake)
  

Dead heat rules do not apply when the tie or draw is offered in the market.

Dead Heats in Golf

Dead heats are common in Golf tournaments as players often finish tied for places. Depending on the number of players tied and the number of places offered, this can affect settlement in a number of ways.

An example of this could be as follows:
 

Pos.	Selection	Price
1	R McIllroy	9/1
2	B Koepka	10/1
T3	D Johns	12/1
T3	J Rahm	14/1
T3	T Woods	16/1

 

If a bet was placed on T Woods to win the tournament Each Way (at a 1/4 the odds, 3 places) settlement would be determined as follows:

As 3 players were tied for the remaining place left in the market - 1st and 2nd finished clear of the field - the stake is divided by the following:

number of places remaining / number of participants involved in the dead heat

In the above example, T Woods backers would have their stake reduced to 1/3 of their original stake (1 place remaining and 3 involved in the dead heat). The price taken remains unaffected, it is only the stake that is subject to a reduction.

The principles would then be the same if the bet had been struck and 4 places were offered, i.e. 2 places remaining, 3 participants in the dead heat = reduced to 2/3 of the original stake.

If you are unsure as to how your bet has been settled, please do not hesitate to contact us and we will be happy to calculate the returns for you.

**Please note that this explanation is for clarification purposes only and does NOT supersede our Terms and Conditions**

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Price display formats

All the below examples are equivalent:

Dividend e.g. 1.5 or 2.5

Multiply your stake by the dividend to get your payout, which includes your stake.

(1.5) If you wager R100 on the above price you get back R150, R100 x 1.5 = R150 (Which includes the R100 wagered)

(2.5) If you wager R100 on the above price you get back R250, R100 x 2.5 = R250 (Which includes the R100 wagered)

Fraction e.g. 1/2 or 3/2

Multiply your stake by the fraction to get your winnings, which excludes your stake. Add your winnings to your stake to get your payout.

(1/2) If you wager R100 on the above price you get back R150, 1/2 x R100 + R100 = R150 (R50 winnings and your R100 wagered)

(3/2) If you wager R100 on the above price you get back R250, 3/2 x R100 + R100 = R250 (R150 winnings and your R100 wagered)

US e.g. -200 or +150

Negative odds indicate you must stake this amount to win R100. Positive odds indicate that you will win this amount for R100 staked.

(-200) If you wager R100 on the above price you get back R150, R50 + R100 = R150 (R50 winnings and your R100 wagered)

(+150) If you wager R100 on the above price you get back R250, R150 + R100 = R250 (R150 winnings and your R100 wagered)

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How to make a deposit? 如何存款？

Deposits to your account can be done by card (VISA and Mastercard), Instant EFT or EFT and must be made from an account or credit card in your name. / 可以通过银行卡（VISA 和 Mastercard）、Instant EFT 或 EFT 存款到您的帐户，而且必须是从登记在您名下的帐户或信用卡来进行。

Click on the “Deposit” button and enter the amount you wish to deposit in order to add a new card or to deposit via Instant EFT. / 点击 “存款” 按钮并输入您希望存入的金额，以便添加新卡或通过 Instant EFT 存款。

Select either Credit Card or Instant EFT./ 选择 信用卡 或 即时 EFT。

• For Credit Card: Enter the required card details and click submit and follow the relevant prompts. / 对于信用卡：输入所需的卡详细信息，然后单击提交并按照相关提示进行操作。
• For Instant EFT: Select the bank from which you wish to make a transfer and follow the relevant prompts.   / • 对于即时 EFT：选择您要进行转账的银行，然后按照相关提示进行操作。

Please read the terms and conditions relating to deposits and withdrawals. / 请阅读与存款和取款的相关条款和条件。

How to add a credit card? / 如何添加信用卡？

You need to add a credit card before using it to make a deposit. You are allowed to add more than one card. / 您需要先添加一张信用卡，然后才能使用它进行存款。您可以添加多张信用卡。

In the Deposit page, proceed to enter the amount you wish to deposit in order to add a new card and then select Credit Card. / 在存款页面中，继续输入您要存入的金额以便添加新卡，然后选择信用卡。

Enter the required card details and click submit. Proceed to follow the step-by-step instructions as prompted. / 输入所需的卡详细信息，然后单击 Submit。继续按照 建议的分步说明进行操作。

As a security measure we do not allow access to the full credit card number of a saved card on the website. / 作为一项安全措施，在网站中已保存的卡我们不会存取其完整的信用卡号。

You may then deposit money to your account from any saved card. /您可以从任何一张已保存的卡将钱存入您的帐户中。

What is Instant EFT? / 什么是即时 EFT（电子资金转账）

Instant EFT makes online payments quick and convenient with immediate verification and notification of payments. That means no need for credit or debit cards, no two-day wait periods and no need to send in proof of payment. Your balance will reflect instantly! / 即时EFT是通过即时验证和通知付款，使在线支付变得快速便捷。这意味着不需要信用卡或借记卡，没有两天的等待期，也不需要发送付款证明。您的余额将立即反映出来！

• Instant EFT uses your bank’s online security for a seamless and safe experience. / 即时EFT 使用您银行的在线安全来提供无缝和安全的体验。
• Payment details and references are automatically entered to avoid errors. / 付款详细信息和参考资料会自动输入以避免错误。
• No need to install special software. / 无需安装特殊软件。
• Instant EFT payments can be made on any browser and most smart mobile devices. / 可以在任何浏览器和大多数智能移动设备上进行即时 EFT 付款。
• Instant EFT is powered by PayFast, a PCI DSS Level 1 Service Provider. / Instant EFT 由PayFast - PCI DSS 1 级服务提供商提供此服务。
• Instant EFT is supported by Absa, Capitec Bank, FNB, Investec, Nedbank and Standard Bank. * / Instant EFT 由 Absa、Capitec Bank、FNB、Investec、Nedbank 和 Standard Bank 提供此服务。 Instant EFT offers you the best in

Instant EFT offers you the best in instant payments and security. / Instant EFT 为您提供最好的即时支付和安全性。

How to make an Instant EFT deposit? / 如何进行即时 EFT 存款？

In the Deposit page, proceed to enter the amount you wish to deposit. / 在 Deposit （存款） 页面，继续输入您要存入的金额。

Select the Instant EFT option then proceed to select the bank from which you wish to make a transfer and proceed to follow the step-by-step instructions for Instant EFT payments.  / 选择 Instant EFT 选项，然后继续选择要进行转账的银行，并继续按照 Instant EFT 付款的分步说明进行操作。

What do I use as a reference on my deposit for EFT deposits? / 对于 EFT 存款，我可以使用什么作为存款的参考？

Please use the reference number displayed on the EFT deposit page.  / 请使用 EFT 存款页面上显示的参考编号。

What’s the minimum deposit? / 最低存款额是多少？

Our minimum deposit is R50./ 我们的最低存款额为 R50。

I just made a deposit but haven’t been credited? / 我刚存了款，但还没有到账？

You need to email proof of payment to support@sunbet.co.za. Funds will only be allocated to your account once they have cleared in our bank, kindly send your notice of payment to support@sunbet.co.za, include bank name, reference and amount. / 您需要通过电子邮件将付款证明发送给 support@sunbet.co.za 。只有在我们银行显示到账后，资金才会分配给您的帐户，请将您的付款通知发送给 support@sunbet.co.za，附上银行名称、参考编号和金额。

This will be completed during support hours which are 7:30am to 10pm (7 days a week). Please make sure correct reference is on the confirmation. See “What do I use as a reference on my deposit?” above. Please note we will not credit any account without confirmation of payment. / 这将在上午 7：30 至晚上 10 点（每周 7 天）的服务时间内完成。请确保确认信中有正确的参考资料。请参阅上面的“我使用什么作为存款的参考？请注意，未经确认付款，我们不会将其记入到任何帐户。

 

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Depositing funds via Instant EFT / 通过 Instant EFT 存入资金

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Please ensure your bank account has sufficient limit and sufficient funds in place. Once logged into your Sunbet account, please click deposit. The following payment options will be displayed to you. To pay via EFT please click the “SunPAY Instant EFT” button.  / 请确保您的银行账户有足够的限额和充足的资金。登录您的 Sunbet 帐户后，请点击存款。将显示以下付款选项。要通过 EFT 付款，请单击“SunPAY Instant EFT”按钮。

DEPOSIT FUNDS / 存入资金

 

Enter the value you wish to deposit into your Sunbet account and then click the deposit button. / 输入您希望存入 Sunbet 帐户的金额，然后单击存款按钮。

ALL DEPOSIT METHODS / 所有存款方式

SELECT AMOUNT / 选择金额
OWN AMOUNT / 自选金额
DEPOSIT / 存款

 

If you have already saved your bank account from a prior transaction, please select it from the list of saved bank accounts shown below. / 如果您已经保存了之前交易的银行账户，请从下面显示的已保存银行账户列表中选择它。

Alternatively, please select the bank at which your bank account is held from which you want to make the EFT payment from. / 或者，请选择您要进行 EFT 付款的银行账户所在的银行。

Pay With / 付款方式
Select a Bank / 选择银行

 

Please enter your internet banking username and password as shown below. Select the “store account securely” option if you would like to save your account details. For future payments into your Sunbet account, you will not need to re-enter your banking details making future payments quicker and easier.  / 请输入您的网上银行用户名和密码，如下所示。如果您想保存您的帐户详细信息，请选择“安全地存储帐户”选项。对于将来存入您的 Sunbet 帐户的付款，您无需重新输入您的银行详细信息，从而使未来的付款更快、更容易。

Login using your Walletdoc Simulator internet banking profile / 使用您的 Walletdoc Simulator 网上银行个人资料登录 Now pay even faster / 现在支付更快
Store account securely for faster payments / 安全地存储帐户以实现更快的付款
Login securely / 安全登录

 

Select your account from which you want to make the payment as shown below: / 选择您要付款的帐户，如下所示：

Select an account to pay from / 选择要付款的账户

Cheque Account /支票账户
Savings Account /储蓄账户
Credit Card Account /信用卡账户
Next / 下一个

 

Enter the one-time PIN (or approve your bank app approval message) to release the payment as shown below: / 输入一次性密码 （或批准您的银行应用程序批准消息）以发放付款，如下所示：

Awaiting mobile confirmation / 等待手机确认
Submit / 提交
Resend 0ne-time pin/ 重新发送 OTP OR 重新发送一次性密码

 

The status of your payment will be displayed on-screen as shown below. If successful, your Sunbet account will be credited immediately.  / 您的付款状态将显示在屏幕上，如下所示。如果成功，您的 Sunbet 帐户将立即记入账户

Payment Successful / 支付成功
Thank you for your payment / 感谢您的付款
Redirecting to the merchant site / 重回到商家网站

 

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Depositing funds via debit or credit card / 通过借记卡或信用卡存入资金

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Please ensure your bank card is enabled for e-commerce usage and has sufficient limit and sufficient funds in place. To pay via debit or credit card, please click the “credit/debit card” button which displays the Visa and Mastercard logos as shown below: / 请确保您的银行卡已启用电子商务用途，并且有足够的限额和充足的资金。要通过借记卡或信用卡付款，请点击“信用卡/借记卡”按钮，该按钮显示 Visa 和 Mastercard 标志，如下所示：

 

 

Enter the value you wish to deposit into your SunBet account and then click the deposit button. / 输入您希望存入 SunBet 帐户的金额，然后单击存款按钮。

Select Amount / 选择金额
Own Amount / 自选金额
Deposit / 存款

 

If you have already saved your card details from a prior transaction, please select it from the list of saved cards as shown below. Alternatively, please click “Pay with a new card” and enter your card number, expiry date and CVV2 as prompted. / 如果您已经保存了之前交易的卡详细信息，请从保存的卡列表中选择它，如下所示。或者，请点击“使用新卡支付”，然后根据提示输入您的卡号、到期日期和 CVV2。

Pay with / 付款方式
Pay with a new card / 使用新卡付款

 

When prompted, please enter your bank one-time PIN or approve your bank’s in-app approval message to authorise the card transaction. The status of your payment will be displayed on-screen as shown below. If successful, your Sunbet account will be credited immediately.  / 出现提示时，请输入您的银行一次性 PIN 或批准银行的应用程序内批准消息以授权卡交易。您的付款状态将显示在屏幕上，如下所示。如果成功，您的 Sunbet 帐户将立即记入账户。

 

 

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Ozow

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Click Deposit

 

 

Click Instant EFT

 

 

Click Ozow

 

 

Enter Amount

 

 

Select Bank

 

 

Enter Credentials > Click Login

 

 

Authorise transactions on your Mobile

 

 

 

Payment Success

 

 

EFT Withdrawal

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Select ‘EFT Withdrawal’ to start the withdrawal process using EFT.

 

 

Enter the desired amount you want to withdraw, choose an account you want to withdraw from, then click "Withdraw" button

 

 

If you don't have an existing account, click "Add Bank Account" to be redirected to "Add a bank Account"

 

 

Add your banking details, and click "Add Bank Account"

 

 

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Cash Send

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Select ‘Cash Send’ to start the withdrawal process using FNB or Standard Bank.

• Min Withdrawal Limit: R50
• Max Daily Withdrawal Limit: R3000
• Max Monthly Withdrawal Limit: R50 000

 

 

Choose your preferred withdrawal destination. FNB E-Wallet or OTT Standard Bank Instant Money. (Additional charges may apply)

 

 

Your Mobile Number will be the registered number used for your profile. Should you want to change your number you need to change it under ‘My Account’

 

 

You will receive an SMS with a voucher number and pin to use to withdraw your money

 

 

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Nedbank Send iMali

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Select ‘Send iMali’ to start the withdrawal process using Nedbank Send iMali.

 

Enter the desired amount you want to withdraw

 

 

A One Time Password (OTP) will be sent to your registered number, click the 'Submit" button

 

 

An SMS with voucher and pin number will be sent

 

 

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Kazang

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Select ‘Kazang’ to start the withdrawal process using Kazang.

• Min Withdrawal Limit: R50
• Max Daily Withdrawal Limit: R3000
• Max Monthly Withdrawal Limit: R50 000

 

 

Enter the desired amount you want to withdraw

 

 

 

 

An SMS with voucher and pin number will be sent

 

 

 

 

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Instant Money

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Select ‘Instant Money’ to start the withdrawal process using FNB or Standard Bank.

• Min Withdrawal Limit: R50
• Max Daily Withdrawal Limit: R3000
• Max Monthly Withdrawal Limit: R50 000

 

 

Enter the desired amount you want to withdraw

 

 

An SMS with voucher and pin number will be sent

 

 

 

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Pending & Successful Withdrawals

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Select ‘Pending & Successful Withdrawals’ to check the pending and successful withdrawals as well as reversing withdrawals.

 

 

Click 'Reverse" button to reverse current withdrawals

 

 

FICA… everyone’s favourite four-letter word. But what is it exactly and is it as complicated as everyone thinks it is? We answer all of your questions about FICA - what it is, what it means for you and how you can easily submit your documents.

We are committed to making the process easy, simple, and quick for you.

 

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What is FICA?

 

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In plain English:

The government wants to stop bad people from using legitimate businesses like ours to help launder illegally gotten funds and therefore wants us to know that you are who you say you are and that everything is verifiable. That way, you know we’re the real deal, and we know you’re a law-abiding citizen and everything is above-board.

In legalese:

FICA stands for Financial Intelligence Centre Act, legislation implemented by the South African government in an effort to fight crimes related to money laundering and online or land-based related financial crimes. FICA is regulated and implemented by the Western Cape Gambling and Racing Board (WCGRB).

To meet the requirements of FICA legislation, SunBet is required by law, to collect identification verification documents (Copy of ID, Proof of Residence) once you've reached a withdrawal limit in order to protect you and prevent any fraudulent activities.

 

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What it means for you: documents required

 

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To fully verify your identity, we need valid copies of the following documents:

1) Proof of identification will be required in the form of a copy of either

• South African Identity document/card or,
• Valid South African Passport or,
•  Valid South African driver’s Licence or,
• Valid Passport – Non SA Citizen

2) Proof of residential address, not older than 3 months, in any of the following formats

• Municipal or utility bill or,
• Telephone or Cellphone account or,
• Co-habitants declaration, accompanied with copy of owners ID and utility bill
• Any other such documentation that Sunbet may accept

 

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How to upload your documents: step-by-step guide

 

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Simply log in to your account then click on  (i) ‘My Account’ in the top navigation menu (desktop) or under the (ii) "burger menu" (mobile)

 

 

Click on ‘My Profile’

 

 

Click on ‘FICA Documentation’

 

 

Click on ‘Upload ID / Passport’ - Max size 4MB and Format type: PDF, png, PNG

ID document examples

 

 

On mobile, click on the "File" folder

Navigate to the folder where you saved the file i.e. Gallery/My Files/Drive then select the image or file to upload

On desktop, navigate to the folder where you saved the file i.e. desktop/documents/downloads then click "Open" button or double on the image or file to upload

 

 

Click on ‘Upload proof of address’ - A utility bill or account /A lease or rental agreement/ A bank statement reflecting your home address and NOT older than 3 months.  - Max size 4MB and Format type: PDF, png, PNG)

Proof of address examples

Repeat step 5

 

 

Click on ‘Request OTP’ link, enter the OTP sent to your registered mobile number/email into the ‘Enter OTP’ submission box. Click on the  ‘Submit’ button

 

 

Click on the  ‘Submit’ button

 

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How are your documents protected?

 

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Your documents are stored in a highly protected data centre that is equipped with numerous levels of security control, which protects your information against unauthorised access.

 

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Other FICA-related issues

 

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How long does it take to process my FICA documents?

It may take up to 48 business hours to verify the documentation. You will receive confirmation via your registered email once the process is completed.

Should Sunbet require any further information, it will be requested via email.

You may email fica@sunbet.co.za to follow up on the progress once all documentation has been submitted.

Can I bet, deposit, and withdraw without submitting FICA documents?

In order to deposit and place a bet, all customers are required to have a valid ID/Passport number and can withdraw up to a certain amount, determined by SunBet. However, once you have exceeded your withdrawal limit you will be required to submit all the necessary documents.

Stay Safe Online: Avoiding Banking Scams

In today’s digital landscape, being informed and vigilant is paramount in protecting yourself from online scams. As fraudsters continually develop new schemes, recognizing the signs of a scam is crucial for safe navigation of the internet. This guide provides essential insights to help you identify and avoid scams, along with actionable advice to secure your personal and financial information.

 

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Be Extra Vigilant: Red Flags of a Scam

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Understanding the tactics scammers use is the first step in safeguarding yourself. Keep an eye out for these warning signs:

• Too Good to Be True Offers: Significant rewards with minimal effort are a hallmark of scams.
• Unexpected Offers or Prizes: Exercise caution around unsolicited offers, particularly if you don’t remember entering any competitions.
• Urgency and Pressure: Scammers create a false sense of urgency to hasten your decisions.
• Generic Email Addresses: Legitimate companies use their domain names for emails, not free email services.
• Upfront Payment Requests: Legitimate contests or prizes do not require payment to claim.
• Requests for Personal Information: Never share personal or financial details via email links or phone calls.
• Suspicious URLs: Typos or odd URL spellings are immediate red flags.
• Mismatched Company Information: A discrepancy between the beneficiary name and the company is a clear warning sign.

Understanding Common Scams

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Spoofed Websites

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Fake sites mimic legitimate ones to steal information.

• Identification Tip: Avoid clicking email links. Manually enter the company URL instead.

 

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Vishing

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Fraudulent calls pretending to be from your bank.

• Identification Tip: Banks do not ask for transactions over the phone, especially under pressure.

 

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Phishing

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Deceptive emails from seemingly trusted sources.

• Identification Tip: Beware of urgent or threatening emails, or those asking for personal info via links.

 

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What You Can Do

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• Report Suspicious Emails: Forward to support@sunbet.co.za or your bank, without clicking any links.
• Be Cautious on Social Media: Avoid strangers' requests, skeptical deals, and maintain high privacy settings.
• Use Strong Passwords: Ensure all accounts have unique, complex passwords.
• Verify Information: Always research companies and offers before engaging.
• Contact Your Bank: If you suspect a scam, inform your bank immediately to prevent financial loss.
  
  Recent Scams
  
  Here are the most recent scams circulating, where fraudsters aim to gather information. If you encounter any of these, it's important to either ignore them or contact your bank for advice.

 

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 Arsenal Football Training Academy Scam

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A deceptive operation falsely claiming affiliation with the Arsenal Football Training Academy used SunBet's banking details to mislead parents into making payments for a non-existent academy. Crucially, this scam was conducted on platforms entirely unassociated with SunBet, without direct mention of SunBet's name, highlighting several red flags:

• Lack of Credit Card Payment Options: Genuine institutions offer diverse payment methods.
• Uniform Payment Reference: Authentic organizations provide individual payment references for tracking.
• Suspicious Beneficiary Name: Always double-check the beneficiary name for consistency with the payment’s purpose.
• Questionable Website URL: Legitimate sites have professional URLs that reflect their official names.
• No Association on Arsenal's Platforms: The scam was not endorsed or mentioned on any Arsenal official platforms or legitimate training academy websites.
• Absence of Legitimate Social Media Links: The scam website did not feature links to genuine social media accounts, a key indicator of legitimacy.

This scam serves as a poignant reminder of the importance of vigilance in online transactions. Unauthorized use of legitimate banking details to fabricate credibility underscores the critical need for individuals to exercise caution, thoroughly verify details, and confirm the legitimacy of organizations before proceeding with financial transactions or sharing personal information.

By staying informed about scam signs and understanding protective measures, you can navigate the online world more securely. Remember, vigilance is your primary defense against online fraud.