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Responsible Gambling
Our Commitment to Safer Gambling

OUR COMMITMENT TO SAFER GAMBLING

Sunbet remains committed to providing a regulated, world class betting and gaming experience that is engaging, responsible, and compliant with the industry practices. We recognise that gambling is intended solely as a form of entertainment and therefore must be conducted in a manner that safeguards the well-being of our customers. In this regard, Sunbet actively collaborates with recognised industry bodies and regulatory authorities to ensure that all patrons are afforded access to appropriate tools, safeguards, and support mechanisms designed to promote responsible gambling practices and mitigate potential harm.

REGULATED EXPERIENCE

ENGAGING EXPERIENCE

RESPONSIBLE PRACTICES

INDUSTRY COLLABORATION

REGULATORY COMPLIANCE

CUSTOMER SAFEGUARDS

Our Commitment to Safer Gambling

Sunbet Encourages Responsible Gambling

We are committed to promoting the responsible use of our products and encourage all customers to engage in betting activities safely and with caution. To support this commitment, we offer a variety of tools and resources designed to encourage positive play and help customers maintain control over their gambling behaviour.

Encouraging Safe Betting

Promoting cautious and safe betting practices among customers.

Providing Tools and Resources

Offering tools and resources to help customers manage their gambling.

Supporting Positive Play

Encouraging positive and controlled gambling behavior.

Our Commitment to Safer Gambling

Self-Assessment

For guidance in determining whether it may be appropriate to adjust your gambling behaviour or to seek further assistance, you are encouraged to complete the self-assessment test available by clicking on the link below. This tool is designed to assist you in objectively evaluating and gaining a clearer understanding of your current gambling patterns.

Please be advised that information relating to your account is accessible online, and such information may include, but is not limited to, your account balance, gambling history (including bet amounts, winnings, and losses), deposits, withdrawals, and other related transactions.

Seek Assistance

This choice involves seeking professional help to address gambling issues.

Adjust Behavior

This choice involves making personal changes to manage gambling habits effectively.

Take Self-Assessment Now

TIPS FOR STAYING SAFE AND HAVING A GOOD TIME WHILE BETTING

Puzzle Puzzle

Limits, cooling off and self-exclusion

In line with the principles advocated by the South African Responsible Gambling Foundation (SARGF) and in compliance with the applicable regulatory requirements, we provide the following measures:

Deposit Limit

You may set daily, weekly, or monthly deposit limits on your account to assist in managing your expenditure.

Once a deposit limit is set, the system will prevent you from exceeding the pre-determined amount within the specified time frame.

A request to decrease deposit limits will take effect immediately. Requests to increase or remove limits will be subject to a 24-hour cooling-off period before taking effect, to protect against impulsive decisions.

To set or amend your deposit limits, kindly make use of the option provided below.

Cooling off

You may, at any time, request a temporary suspension of your account by activating a “cooling-off” period.

The cooling-off period may be set for a minimum of 24 hours (one day), during which time you will not be permitted to access your account or participate in any betting or gaming activity.

This measure is intended to provide customers with the opportunity to take a short break, reassess their gambling behaviour, and ensure that play remains a form of entertainment.

To activate this suspension, please follow the link provided below.

24 hours 2 days 4 days 1 week 1 month 3 months

Self-Exclusion

Self-exclusion refers to deactivating your account from our services for a minimum period of six (6) months up to five (5) years. The following will therefore occur:

Account deactivation: Your account will be suspended, preventing access to any betting activities, including all games, sports or contingencies offered by Sunbet. This suspension will remain in effect for a minimum period of six (6) months, and your account cannot be reactivated under any circumstances during this time. To request a self-exclusion from betting with Sunbet, email selfexclusion@sunbet.co.za

Reactivation process: To resume betting after the minimum self-exclusion period ends (Six months), you must submit a formal revocation or upliftment request along with a report and/or letter from a registered psychologist confirming your rehabilitation.

Marketing communications: Upon self-exclusion, your account will be deactivated, and you will be removed from all marketing communications.

Customers who have opted for self-exclusion are encouraged to seek support from the National Responsible Gambling Helpline (0800 006 008), which provides free, confidential counselling and treatment services.

Responsible Gambling Support

If you need assistance with your gaming, reach out to our support team via the below channels:

Email Us
Email us
support@sunbet.co.za
Email Us
Call us
0861 786 238
Email Us
Live chat
Available bottom right

For external support and further information about counselling, please contact the South African Responsible Gambling Foundation (SARGF) via the following channels:

Email Us
Whatsapp
076 675 0710
Email Us
Toll-Free Counselling Line
0800 006 008
Email Us
Learn More
Additional support

External Support Links

SAROGA

SAROGA is an industry-led non-profit organisation dedicated to player protection through innovative technology solutions and collaborative partnerships with regulators and operators.

LEARN MORE

SARGF

The South African Responsible Gambling Foundation (SARGF) provides Free and Confidential Treatment and Counselling to those affected by Problem Gambling and their immediate family members.

LEARN MORE