FICA Documentation

In terms of the FIC Act we need to verify your identity.Please note due to the countries exchange policy we can only pay out to South African accounts.


Please upload a copy of your ID or passport & proof of your residential address to the Support Team

The documents can be in the form of the following:

  • A utility bill or account reflecting your home address (not older than 3 months).
  • A lease or rental agreement.
  • A bank statement reflecting your home address (not older than 3 months).

Copy of ID or Passport

(Max size 4MB and Format type : PDF, JPG, PNG)

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How to upload your ID or passport document

 

Click on ‘Upload ID / Passport’ - Max size 4MB and Format type: PDF, png, PNG

ID document examples

 

 

On mobile, click on the "File" folder

Navigate to the folder where you saved the file i.e. Gallery/My Files/Drive then select the image or file to upload

On desktop, navigate to the folder where you saved the file i.e. desktop/documents/downloads then click "Open" button or double on the image or file to upload

 

 

Click on the  ‘Submit’ button

Please note, the  ‘Submit’ button will remain inactive until the proof of address document has been uploaded

 

 

Enter the OTP sent to your registered mobile number. Click on the  ‘Submit’ button

Click on the  ‘OK’ button


Proof of address

(Not older than 3 months - Max size 4MB and Format type : PDF, JPG, PNG)

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How to upload your proof of address document: step-by-step guide

 

Click on ‘Upload proof of address’ - A utility bill or account /A lease or rental agreement/ A bank statement reflecting your home address and NOT older than 3 months.  - Max size 4MB and Format type: PDF, png, PNG)

Proof of address examples

 

 

On mobile, click on the "File" folder

Navigate to the folder where you saved the file i.e. Gallery/My Files/Drive then select the image or file to upload

On desktop, navigate to the folder where you saved the file i.e. desktop/documents/downloads then click "Open" button or double on the image or file to upload

 

 

Click on the  ‘Submit’ button

Please note, the  ‘Submit’ button will remain inactive until the proof of address document has been uploaded

 

 

Enter the OTP sent to your registered mobile number. Click on the  ‘Submit’ button

Click on the  ‘OK’ button