1. Introduction
1.1. We are committed to protecting your privacy and your Protected Personal Information and therefore warrant that no information collected by Sunbet shall be used for any other purposes other than stipulated in these Terms.
1.2. By accessing or using the Sunbet services and website, you expressly consent to Sunbet collecting and Processing of your Protected Personal Information, which permission is restricted as set out herein, you may revoke this permission in writing at any time by sending an e-mail to this effect to the following e-mail address support@sunbet.co.za.
1.3. You acknowledge that you have read these Terms and in particular the privacy policy contained herein and that you understand and accept the consequences of the consent with respect to your Protected Personal Information and that you are giving such consent voluntarily and without any undue influence from Sunbet.
2. Processing of your Protected Personal Information
2.1. To enable Sunbet to provide premium services and benefits to its Customers, it requires up-to-date and correct personal information of its Customers. Protected Personal Information includes the prescribed information falling within the definitions of personal or special personal information as set out in the Protection of Personal Information Act, 2013, as may be amended.
2.2. The Protected Personal Information of Customers which Sun International may process include the following:
2.2.1. Names, identity numbers, contact details, addresses, occupations;
2.2.2. Information regarding whether Customers are politically exposed or prominent influential persons; and
2.2.3. Preferences and opinions.
3. Purpose of and Consent to Processing Protected Personal Information
3.1. Sunbet will not collect or Process your Protected Personal Information for any purpose, other than the purposes disclosed to you herein, unless you give us express written consent to do so, or unless we are permitted or required to do so by any Applicable Law, and ee will at all times remain responsible for determining the purposes and means for Processing your Protected Personal Information and disclosing such purpose to you to the extent that it has not done so in these Terms and Conditions. With your express written consent to the sharing of your Protected Personal Information by us (strictly for the purposes disclosed to you herein).
3.2. By entering into, opening an Player Account and/or placing a bet on Sunbet’s website, you hereby give your express consent to Sunbet and Sun International’s group of companies, to obtain, process and further process your Protected Personal Information for any lawful purposes including:
3.2.1. allow you to register and transact with Sunbet;
3.2.2. provide premium service and benefits;
3.2.3. verify your identity;
3.2.4. process loyalty benefits (where applicable);
3.2.5. monitor and analyse your conduct on your Player Account and profile for fraud, compliance and other risk-related purposes;
3.2.6. carry out statistical and other analyses to identify potential markets and trends and/or develop new products and services; and
3.2.7. to carry out certain marketing activities.
3.3. You hereby agree and and consent to Sunbet retaining your Protected Personal Information for such periods as Sunbet may determine is necessary for its legitimate business security and record keeping purposes. Specifically, you expressly consent to Sunbet to disclose your Protected Personal Information –
3.3.1. to any person that provides services (which services may include verifying, updating and processing Protected Personal Information) to Sunbet or acts as Sunbet’s agent or to whom Sunbet have transferred or propose to transfer any of its rights and duties in respect of its goods and services (some of these persons may be located outside of the Republic of South Africa), and share your Protected Personal Information with Sunbet’s service providers, locally and outside the Republic of South Africa, as necessary. Sunbet may ask persons who provide services to Sunbet to agree to applicable privacy policies if it requires to access any Protected Personal Information to carry out their services;
3.3.2. to Sunbet’s legal advisors, financial advisors, auditors or a competent court in legal proceedings; and
3.3.3. to any entity which is part of Sun International's group of companies for purposes to provide any goods and services or for other purpose permissible by law.
3.4. You consent to checks being made against appropriate third party databases to verify identity, personal details or credit card information, and any other information supplied by the Customer that Sunbet deems necessary to acquire independent verification. The parties with which Sunbet contracts for the verification of information may keep records of all data requests and data submitted to them by Sunbet.
4. Updating of your Protected Personal Information
4.1. You may update your Protected Personal Information online (where applicable) by visiting Sunbet’s official website www.sunbet.co.za. The access to and deletion of Protected Personal Information is subject to processes set out in Sun International's PAIA manual which is also available at www.suninternational.com/investors/governance.
4.2. You hereby accept that Sunbet takes reasonable and practical steps to safeguard Protected Personal Information in your possession.
4.3. All information supplied is strictly confidential, and the Customer agrees to be bound by Sunbet’s privacy policy.
5. Security
5.1. All customer personal information is stored securely by Sunbet and will not be shared with third parties, other than information required to process third party checks and payments, which will be transmitted securely to Sunbet’s processors. You acknowledge that Sunbet will be required to supply his/her personal details and transaction records to The Western Cape Gambling and Racing Board and any other statutory body that legally requests or requires access to such data. You acknowledges that although every endeavour has been made to ensure yourdata privacy, Sunbet makes no guarantees, and will to the best of our ability ensure that information supplied by you is not made available to any third party except as required or permitted by law.
5.2. Sunbet tracks and stores information regarding your use of the Sunbet website, including the IP address of the computer used to place bets. If you require access to information on what data is held about you, this can be obtained by contacting us (in accordance with the Promotion of Access to Information Act No. 2 of 2000).
5.3. Sunbet secures all customer information, both online and offline.
5.4. Sunbet shall take all reasonable steps to protect your Protected Personal Information from loss of, damage to, unauthorised use of, or misuse or alteration of your Protected Personal Information. The Protected Personal Information shall be stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.
5.5. A variety of security measures are used to maintain the safety of the Protected Personal Information when an order is placed or Protected Personal Information is entered, stored, recalled or accessed. All supplied sensitive Personal Information including, but not limited to personal particulars are transmitted via Secure Socket Layer (SSL) technology and then encrypted into the database. Such information will only be accessible by the authorised personnel of such payment provider with special access rights to such systems, and such individuals are required to keep the information confidential.
5.6. Sunbet may however disclose any information that we see fit to the relevant authority where we are required to disclose that information in terms of any Applicable Law.
6. Your Rights to Your Protected Personal Information
6.1. You have certain rights in relation to the Protected Personal Information that we hold about you.
6.2. You have a right to know what Protected Personal Information Sunbet holds about you and in some cases to have the information communicated to you.
6.3. If you wish to exercise this right please contact Sunbet to let it know that you wish to exercise your right of access and what Protected Personal Information in particular you would like to receive.
6.4. Sunbet reserves the right to ask for reasonable evidence to verify your identity before providing you with any information and any Applicable Law permits Sunbet to charge a fee for exercising this right of access.
6.5. Please note that Sunbet may not be able to provide all the Protected Personal Information you ask for, for instance if the information includes Protected Personal Information about another person.
6.6. Where Sunbet is not able to provide you with information that you have asked for, Sunbet will endeavour to tell you why. Sunbet will try to respond to any request for a right of access as soon as possible, upon receipt of your request, evidence of identity and any applicable fee.
6.7. In some circumstances you have a right to have some of the Protected Personal Information that Sunbet holds about you deleted. Should you wish to have any information about you deleted, please contact us at the following e-mail support@sunbet.co.za.
6.8. Please note that to ensure that Sunbet does not collect any further Personal Information you should also delete your log-in credentials from all of your devices and clear our cookies from any device.
6.9. Where Sunbet deletes Protected Personal Information about you, Sunbet may still retain some or all of that information for other purposes such as maintaining financial records, protecting or enforcing legal rights, maintaining marketing suppression lists or for technical reasons such as maintaining technical security or our database integrity. Sunbet may also retain your Protected Personal Information in an anonymised form using your Protected Personal Information. Please note that such deletion shall be done in a manner similar to emptying the recycle bin on a computer and you understand and agree that the removed content may persist in backup copies for a reasonable period of time (but will not be available to others).
7. COOKIES
7.1. Sunbet uses cookies, which are small files that the Sunbet services may transfer to the hard drive of our device through your web browser (if you allow this), which enables Sunbet to recognise your browser and capture and remember certain information. You can disable cookies through your web or phone browser settings.
7.2. Sunbet uses cookies to help it remember, process and compile aggregate data about site traffic and site interaction so that Sunbet can offer you better site experiences and tools in the future. These technologies allow the collection of data, such as your device's model, operating system and screen size, the other applications installed on your device, and information about how you use the Sunbet services and website.
8. Privacy Notice
Sun International Privacy Policy
The following Privacy Notice discloses the Privacy practices for Sun International on how we treat personal information we collect through our Channels (websites, associated websites, mobile applications, and other channels – collectively referred to as “Sites”). This Privacy Notice applies when you use any of our Sites.
Overview
At Sun International we take the Protection of Personal Information seriously and we recognise that Privacy is important to you.The purpose of this Privacy Notice is to describe how we collect, use, store and disclose Personal Information that you provide to us, what we learn about you from your visit to our website, as well as to explain the choices and rights that you as a data subject has regarding your Personal Information.All references to ‘our’, ‘us’ or ‘we’ within this Privacy Notice are deemed to refer to Sun International Limited (“Sun International”) and its subsidiaries.
Information that is collected
To enable Sun International to provide you with a premium experience when visiting its Sites, it requires up-to-date and correct Personal Information of its customers. Personal Information includes the prescribed information falling within the definitions of Personal or Special Personal Information as set out in the Protection of Personal Information Act, 2013 ("Protected Personal Information").Sun International collects, with your consent, personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Sun International also collects anonymous demographic information, which is not unique to you, such as your postal or ZIP code, age, gender, preferences, and interests.We will not intentionally or knowingly collect Personal Information directly from minors (anyone under the age of 18). The Personal Information of minors will be collected through their legal guardian or parent only where products or services are obtained for the minors.
Use of Personal Information
Sun International will use your Personal Information to operate the Sites, provide services, and to inform you of new features, services, and products. Sun International will also use your Personal Information for research, statistical and marketing purposes, and where applicable to update its customer records. If we intend to use your Personal Information for a different purpose, Sun International will provide you with the ability to decline this service.
Personal Information sharing and data transfers
We may disclose your Personal Information to third parties where required by law, where it is necessary to give effect to a contract with you, or where we have a legitimate interest in doing so. These are some of the instances where we may share your Personal Information with third parties, who may include:to any person that provides services (which services may include verifying, updating and processing Personal Information) to Sun International or acts as Sun International's agent or to whom Sun International have transferred or propose to transfer any of its rights and duties in respect of its customers (some of these persons may be located outside of the Republic of South Africa), and share Sun International customers’ Personal Information with Sun International's service providers, locally and outside the Republic of South Africa, as necessary. Sun International may ask persons who provide services to Sun International to agree to our Privacy practices and related policies if they need to access any Personal Information to carry out their services;to Sun International's legal advisors, financial advisors, auditors, regulatory authorities or in response to a legal proceedings or to a competent court; andto Sun International’s subsidiaries.We will not share your Personal Information to external organisations that are not our service providers, unless business operations require the processing of your personal information in other countries, either to carry out processing based on your instructions or for ordinary business purposes.Should we wish to store your information with a third party, who is located outside of South Africa and receives the Personal Information, they will need to comply to either a law, or binding agreement which states that they will provide an adequate level of protection to your Personal Information. This means that they have to agree to lawfully process your Personal Information and protect your Personal Information in the same manner as we do.
Retention of Personal Information
Sun International will not keep your Personal Information beyond the period strictly necessary for the purposes for which it was collected, and in accordance with the Applicable Legislation.Sun International undertakes, where possible, to anonymise or delete your Personal Information as soon as the purpose and/or the duration of their established retention expire.Nevertheless, Personal Information may be archived beyond the applicable periods for the purposes of researching, investigating, and prosecuting criminal offenses with the sole purpose of allowing, as needed, the provision of such Personal Information to the judicial authorities, or for other retention obligations, in particular for accounting or fiscal purposes. Archiving implies that this Personal Information will be subject to access restrictions and will no longer be available online but will be retrieved and kept on a secure and independent device.
Use of Cookies
A cookie is a small data file that our server sends to your browser when you visit the site. The use of cookies helps us to assist your use of certain aspects of the site. You can delete cookies at any time or you can set your browser to reject or disable cookies. If you do disable cookies some functions on the site may not work correctly.We use cookies to personalise content and advertisements, to provide social media features and to analyse traffic to our Sites. We also share information about your use of our Site with our social media, advertising, newsletters and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Security
We take Protection of Personal Information seriously and we take precautions to keep your Personal Information secure. Therefore, with due regard to generally accepted information security and handling practices and procedures we seek to secure the integrity and confidentiality of Personal Information in our possession by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information. However, as the website is accessible via the internet, and the internet is inherently insecure, we cannot guarantee the security of information you send to us online (including that it will not be intercepted). You send information to us online at your own risk.
Your Rights
You have the right and responsibility to ensure that the Personal Information we hold about you is accurate. In the absence of evidence to the contrary, we will assume that the information you provided to us is accurate. At your request, where the law requires us to do so, you can exercise your data subject rights as per the following, subject to verification and validation of your identity:Request access to your Personal Information that Sun International holds aboutRequest rectification of your Personal Information that Sun International holds about youRequest erasure, as permitted by law, of your Personal Information that Sun International holds about youRequest restriction of processing of your Personal InformationObject to processing of Personal Information as permitted by law.Your rights are subject to processes set out in Sun International's PAIA manual which is also available at Sun International's PAIA manual
Disclosure
Sun International is the sole owner of the information collected on the Sites. We will not sell, share, or rent this information to others in ways different from what is disclosed in this notice or elsewhere in the Sites contrary to manner described in this notice.
Mandatory Disclosure of Personal Information
Sun International Sites may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on Sun International and/or its subsidiaries or the Sites; (b) protect and defend the rights or property of Sun International, or the Sites, and (c) act under exigent circumstances to protect the personal safety of users of goods and services of Sun International, the Sites, or the public.
Third Party Sites
Sun International encourages you to review the Privacy Notice of third party websites and applications (“Third Party Sites”) you choose to link to from Sun International’s Sites so that you understand how those Third Party Sites collect, use and share your information. Sun International is not responsible for the Privacy Notices or other content on Third Party Sites outside of Sun International and the Sun International family of Sites.
Indemnity
You accept that Sun International takes reasonable and practical steps to safeguard Protected Personal Information in its possession. To the fullest extent permissible by law, you hereby indemnify and holds harmless Sun International, its employees and agents against any liability, damages and/or legal action whatsoever and howsoever arising, including negligence on the part of Sun International, its employees or agents and Sun International shall not accept liability for any damages or any type of loss suffered by you when utilizing the services of the Sites and Third Party Sites.
Contact Us
For any questions concerning the treatment of your Personal Information, you can address your request or your complaint directly to:Sun International Information Office
6 Sandown Valley Crescent
Sandton 2196
(PO Box 782121, Sandton, 2146 South Africa)
e: informationoffice@suninternational.com
In the absence of a response from Sun International or if the dispute persists, you have the possibility to lodge a complaint with the South African Information Regulator (please refer to our PAIA manual for further details).
This Privacy Notice was last updated in July 2021 and is referred to Version 1. We may always change this Privacy Notice and any changes will be communicated on our website. The latest version will replace all earlier versions of it unless it says differently.
